1. What are the EZ roam Plans?
Roaming Bundle will be available in 3 different durations, 1, 3, and 7 days.
|
Plan Name |
Duration Day |
Price (XCD) |
Mins |
Data (MB) |
Subscriber Type |
|
1 Day Roaming Bundle |
1 |
19.99 |
5 |
750 |
Prepaid/Postpaid |
|
3 Day Roaming Bundle |
3 |
49.99 |
10 |
1GB |
Prepaid/Postpaid |
|
7 Day Roaming Bundle |
7 |
99.99 |
20 |
2GB |
Prepaid/Postpaid |
|
|
|
|
|
|
|
2. Who will benefit from the EZ Roaming plans?
Both prepaid and postpaid customers once the account is active can benefit from these plans.
3. How do customers activate the roaming plans?
Customers will be able to activate the prepaid roaming plans by using the following methods:
Prepaid :
UMM *140# and following the instructions
My Digicel App at p.mydigicel.net
Postpaid :
My Digicel App at p.mydigicel.net
4. How do customers check their data /mins bundle balance and Roaming Plan expiration.
Customers will be able to check their balance by using the following method:
My Digicel App at p.mydigicel.net
5. How does the EZ Roam Plan work?
The EZ Roam plans provides prepaid customers with voice minutes and Data.
This also includes free incoming calls and SMS at the rate of $0.27 per 160 characters sent.
- The Voice minutes will cover all roaming destinations while roaming in one of the eligible roaming destinations listed in Table 2, this also includes call back home.
- Free incoming Calls
- Data bundles
- SMS rates of$0.27
- Overage will be blocked for customers, hence customers exhausting their allotted data bundles will need to repurchase a plan or buy a bolt-on.
- Reduce Voice rates at $0.95 per minute to roaming destinations and $3.26 minute to the Rest of the world. VED will be charged at the standard rate of 10.05 XCD.
6. The roaming plan will be available in the following destinations, see below the table with eligible roaming destinations.
Table 2 Roaming Destinations:
|
USA |
USVI |
Canada |
Puerto Rico |
Uk |
|
Ireland |
Netherlands |
Venezuela |
Digi markets |
|
Prepaid customer roaming in the LOECS (St. Lucia, Grenada, and Dominica) is able to data digi roam and get free incoming calls with an active local bundle.
Postpaid customers do not require a roaming bundle for roaming in English Digi markets excluding Guyana, Trinidad, Suriname and Haiti.
7. What are the countries categorized as ROW, VED or VED Satellite:
Countries are assigned the following zones:
Rest of the World
|
ROW Countries |
Country Code |
ROW Countries |
Country Code |
ROW Countries |
Country Code |
|
AFGHANISTAN |
93 |
FAROE ISLANDS |
298 |
LIBYA |
218 |
|
ALGERIA |
213 |
FIJI |
679 |
LIECHTENSTEIN |
423 |
|
AMERICAN SAMOA |
1684 |
FINLAND |
358 |
LITHUANIA |
370 |
|
ANDORRA |
376 |
FRENCH POLYNESIA |
689 |
LUXEMBOURG |
352 |
|
ANGOLA |
244 |
GABON |
241 |
MACEDONIA |
389 |
|
ARMENIA |
374 |
GAMBIA |
220 |
MADAGASCAR |
261 |
|
AZERBAIJAN |
994 |
GEORGIA |
995 |
LIBYA |
218 |
|
BAHAMAS |
1242 |
GIBRALTAR |
350 |
LIECHTENSTEIN |
423 |
|
BAHRAIN |
973 |
GREENLAND |
299 |
LITHUANIA |
370 |
|
BANGLADESH |
880 |
GUAM |
1671 |
LUXEMBOURG |
352 |
|
BELARUS |
375 |
GUINEA |
224 |
MACEDONIA |
389 |
|
BELIZE |
501 |
FAROE ISLANDS |
298 |
MADAGASCAR |
261 |
|
BENIN |
229 |
FIJI |
679 |
MALAWI |
265 |
|
BHUTAN |
975 |
FINLAND |
358 |
MALAYSIA |
60 |
|
BOLIVIA |
591 |
FRENCH POLYNESIA |
689 |
MALI |
223 |
|
BOSNIA & HERZEGOVINA |
387 |
GABON |
241 |
MARSHALL ISLANDS |
692 |
|
BOTSWANA |
267 |
GAMBIA |
220 |
MAURITANIA |
222 |
|
BRUNEI |
673 |
GUINEA-BISSAU |
245 |
MAURITIUS |
230 |
|
BURKINA FASO |
226 |
HONDURAS |
504 |
MICRONESIA |
691 |
|
BURUNDI |
257 |
HONG KONG |
852 |
MOLDOVA |
373 |
|
CAMBODIA |
855 |
ICELAND |
354 |
MONACO |
377 |
|
CAMEROON |
237 |
INDIA |
91 |
MONGOLIA |
976 |
|
CAPE VERDE |
238 |
INDONESIA |
62 |
MONTENEGRO |
382 |
|
CENTRAL AFRICAN REP |
236 |
IRAN |
98 |
MOROCCO |
212 |
|
CHAD |
235 |
IRAQ |
964 |
MOZAMBIQUE |
258 |
|
CHINA |
86 |
ISRAEL(970) |
972 |
MYANMAR |
95 |
|
COMOROS |
269 |
JORDAN |
962 |
NAMIBIA |
264 |
|
CONGO |
242 |
KAZAKHSTAN |
7 |
NEPAL |
977 |
|
COOK ISLANDS |
682 |
KENYA |
254 |
NEW CALEDONIA |
687 |
|
COTE DIVOIRE |
225 |
KOREA (SOUTH) |
82 |
NIGER |
227 |
|
CYPRUS |
357 |
KOSOVO |
383 |
NIGERIA |
234 |
|
DEM REP CONGO |
243 |
KUWAIT |
965 |
NORTHERN MARIANAS |
1670 |
|
DENMARK |
45 |
KYRGYZSTAN |
996 |
NORWAY |
47 |
|
DJIBOUTI |
253 |
GUINEA-BISSAU |
245 |
OMAN |
968 |
|
DOMINICAN REPUBLIC |
1 |
HONDURAS |
504 |
PAKISTAN |
92 |
|
EAST TIMOR |
670 |
HONG KONG |
852 |
PALAU |
680 |
|
EQUATORIAL GUINEA |
240 |
LAOS |
856 |
PALESTINE |
970 |
|
ERITREA |
291 |
LEBANON |
961 |
PAPUA NEW GUINEA |
675 |
|
ESTONIA |
372 |
LESOTHO |
266 |
PHILIPPINES |
63 |
|
ETHIOPIA |
251 |
LIBERIA |
231 |
QATAR |
974 |
|
REUNION & MAYOTTE |
262 |
SWITZERLAND |
41 |
|
|
|
RUSSIA |
7 |
SYRIA |
963 |
|
|
|
RWANDA |
250 |
TAIWAN |
886 |
|
|
|
SAN MARINO |
378 |
TAJIKISTAN |
992 |
|
|
|
SAUDI ARABIA |
966 |
TANZANIA |
255 |
|
|
|
SENEGAL |
221 |
THAILAND |
66 |
|
|
|
SERBIA |
381 |
TONGA |
676 |
|
|
|
SEYCHELLES |
248 |
TUNISIA |
216 |
|
|
|
SIERRA LEONE |
232 |
TURKMENISTAN |
993 |
|
|
|
SINGAPORE |
65 |
UGANDA |
256 |
|
|
|
SLOVENIA |
386 |
UNITED ARAB EMIRATES |
971 |
|
|
|
SOUTH SUDAN |
211 |
UZBEKISTAN |
998 |
|
|
|
SRI LANKA |
94 |
VANUATU |
678 |
|
|
|
ST PIERRE & MIQUELON |
508 |
VIETNAM |
84 |
|
|
|
SUDAN |
249 |
YEMEN |
967 |
|
|
|
SWAZILAND |
268 |
ZAMBIA |
260 |
|
|
Very Expensive Destination
|
Very Expensive Destination |
Country Code |
Very Expensive Destination |
Country Code |
|
ASCENSION |
247 |
TOGO |
228 |
|
CUBA |
53 |
TOKELAU |
690 |
|
DIEGO GARCIA |
246 |
TUVALU |
688 |
|
KIRIBATI |
686 |
UKRAINE |
380 |
|
KOREA (NORTH) |
850 |
UNIV TELECOM SVC |
878 |
|
LATVIA |
371 |
UNIV TELECOM SVC UPT |
878 |
|
MALDIVES |
960 |
WALLIS & FUTUNA |
681 |
|
NAURU |
674 |
WESTERN SAMOA |
685 |
|
NIUE |
683 |
TOGO |
228 |
|
SAO TOME AND PRINCIPE |
239 |
TOKELAU |
690 |
|
SOLOMON ISLANDS |
677 |
TUVALU |
688 |
|
SOMALIA |
252 |
UKRAINE |
380 |
|
ST HELENA |
290 |
|
|
Very Expensive Destination (SAT)
|
Very Expensive Destination (SAT) |
Country Code |
Very Expensive Destination (SAT) |
Country Code |
|
GLOBAL MOBILE 881 |
881 |
INMARSAT M Voice |
870 |
|
GLOBAL MOBILE 881 Ellipso Satellite Service |
881 |
INMARSAT Mini M/Fleet/Gan |
870 |
|
GLOBAL MOBILE 881 Globalstar 8 |
881 |
INTL NETWORKS 882 |
882 |
|
GLOBAL MOBILE 881 Globalstar 9 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network |
882 |
|
GLOBAL MOBILE 881 IRIDIUM 8816 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network II |
882 |
|
INMARSAT |
870 |
INTL NETWORKS 882 Elipso |
882 |
|
INMARSAT Aero |
870 |
INTL NETWORKS 882 EMSAT |
882 |
|
INMARSAT B HSD |
870 |
INTL NETWORKS 882 GNS |
882 |
|
INMARSAT B Voice |
870 |
INTL NETWORKS 882 INTERMATICA |
882 |
|
INMARSAT Bgan |
870 |
INTL NETWORKS 882 Jasper |
882 |
|
INMARSAT Bgan HSD |
870 |
INTL NETWORKS 882 Jersey Telecom |
882 |
|
INMARSAT Gan/Fleet/Hsd |
870 |
INTL NETWORKS 882 Maritime Communication Partners |
882 |
|
GLOBAL MOBILE 881 |
881 |
INTL NETWORKS 882 Oration Technologies Network |
882 |
|
|
|
INTL NETWORKS 882 Thuraya |
882 |
|
|
|
INTL NETWORKS 882 VODAFONE |
882 |
|
|
|
INTL NETWORKS 883 |
883 |
8. What are the rates to make calls while on an active Roaming Plan?
Customers will receive the below reduced calling rates while roaming in the following destinations that are currently included in the plan.
Table 2: Roaming Plan Rates
|
Destination |
Rate (XCD) |
|
Outbound calls(local,back home, bundle destinations, ROW) |
$0.95 |
|
Very expensive destinations |
$10.05 |
|
Rest of the world |
$3.02 |
|
Cuba |
$10.05 |
|
Satellite |
$10.05 |
|
Incoming calls Free |
|
|
Text Messages |
|
|
On-net/Off-net/international |
$0.27 |
Note
The bundles plan rates will be the same regardless of the network the customers is attached
Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the existing standard roaming rates.
Prepaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
Customers in eligible destination who do not a have an active Roaming Plan will be barred from using PayGo data.
9. Will customers’ roaming plan auto renew?
Yes.
10. Will the roaming data and voice bundle roll over?
Yes. The allotments tied to the 1,3 & 7 day plan will rollover.
11. Will customers get a notification when they have exhausted their roaming data or voice bundles?
Yes customer would receive the following messages while roaming.
|
Postpaid |
|
|
50% |
You're used 50% of your free roaming data. Stay connected while roaming with an EzRoam Bundle.Buy Now,click here: p.mydigicel.net |
|
25% |
You're used 25% of your free roaming data. Buy an EZ roam bundle & get Minutes+data for roaming. Plan cost as low as $19.99.Buy Now,click here: p.mydigicel.net |
|
0% |
You're used 100% of your free roaming data. Buy an EZ roam bundle & get Minutes+data for roaming. Plan cost as low as $19.99.Buy Now,click here: p.mydigicel.net |
|
Prepaid |
|
|
250mb |
You have 250MB remaining from your roaming data allotment. Stay connected while roaming with an EzRoam Bundle. Buy Now, click here: p.mydigicel.net |
|
150mb |
You have 150MB roaming data left. Repurchase an EZ roam bundle & get more Minutes + data for roaming. Plan cost as low as $19.99.Buy Now,click: p.mydigicel.net |
|
0mb |
Sorry, you have no roaming data left. Repurchase an EZ roam bundle & get Minutes + data for roaming. Plan cost as low as $19.99.Buy Now.Click :p.mydigicel.net |
12. Will customers be able to move from one Roaming plan to another?
Yes. Customer would be able to transits between plans as they please.
13. If customers have bonus credit on their account, can this credit be used while roaming?
No. Only roaming data and minutes can be used while roaming.
14. Will customer be able use local data/Mins plan while roaming?
No.
15. How do customers get to Voicemail while roaming?
- Dial 17845260003 to get to their voicemail.
- Contacting voicemail while roaming will be charged $0.95 per minute if out of ez roam minutes
16. Will Customers be able to contact Customer Care while roaming?
- Yes. Customers can dial 17845287626 in order to contact Customer Care while roaming.
- Contacting Customer Care while roaming with an active plan, will be charged at $0.95 per minute if out of ez roam minutes
- Customers can use the web chat feature within the MyDigicel App to contact customer care.